Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at freshrootstexas@gmail.com. Please note that returns will need to be sent to the following address: [1700 7th Ave # 2100 Seattle ,WA 98101-1360 ] 

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at freshrootstexas@gmail.com

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.

Exceptions / non-returnable items
Certain types of items cannot be returned, opened like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products, candles). Please get in touch if you have questions or concerns about your specific item. 

“Due to safety and quality reasons, we’re unable to accept returns on opened items or on products past 30 days. We truly appreciate your understanding.”

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10  to 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at freshrootstexas@gmail.com.